nila Casino & Sportsbook Data Care

This page describes what we collect when you use nila and how we keep that data protected. We operate an online gaming and sportsbook platform serving users across Indonesia where local law permits. Our approach to your personal information is straightforward: we collect only what we need, we encrypt it, and we do not share it beyond our compliance and payment teams.

When you create an account on nila, you provide your legal name, date of birth, national ID (KTP) number, and phone number. We verify this information against government databases to comply with Indonesian financial regulations and prevent fraud. We also collect your email address, password (encrypted), and payment method details. This guide explains our data practices, your rights, and how to contact us if you have questions.

Our commitment is transparency: we tell you what we collect, why we collect it, and how long we keep it. We do not sell your data to third parties, and we do not use it for marketing beyond account notifications and service updates.

What Data We Collect on nila

We collect personal data in three categories: account informationtransaction dataand usage analytics

Account information includes your legal name, date of birth, national ID (KTP) number, phone number, email address, and encrypted password. We require this to verify your identity, comply with Indonesian KYC (Know Your Customer) regulations, and enable account recovery if you forget your password.

Usage analytics include which games you play, how long you play, your device type (Android or iOS), your IP address, and your browser type. We use this data to improve nila's performance, detect fraud, and understand which features users prefer. We do not use this data to profile you or make automated decisions about your account.

How We Use Your Data on nila

We use your data for five purposes: account verificationpayment processingfraud preventionlegal complianceand service improvement

Account verification: We verify your KTP number against government databases to confirm your identity and prevent duplicate accounts. This verification happens once at signup and takes a few minutes to a few hours depending on database response time.

Payment processing: We share your payment method details with our payment processors (third-party companies licensed to handle Indonesian payments) so they can process your deposits and withdrawals. We do not store your full payment credentials — we store only a token that the processor uses.

Legal compliance: We retain your transaction data for seven years to comply with Indonesian tax law and financial reporting requirements. We may disclose your data to Indonesian authorities if required by law.

Service improvement: We analyze usage analytics (which games you play, how long you play) to improve nila's interface, fix bugs, and add features. We do not use this data to make automated decisions about your account or to deny you access.

Third-Party Processors and Our nila Partners

We share your data with third-party processors only when necessary to provide nila's services. These processors include:

• Payment processors: Licensed companies that process deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. We share your payment method and transaction amount only.
• KYC verification providers: Government-licensed services that verify your KTP number against official databases. We share your name, date of birth, and KTP number only.
• Cloud hosting providers: Companies that host our servers and store your encrypted data. Our servers may sit outside Indonesia, but your data is encrypted in transit and at rest.
• Compliance and legal advisors: Indonesian law firms and compliance consultants who help us meet financial regulations. We share only the minimum data needed to verify compliance.

We do not share your data with marketing companies, data brokers, or any third party outside these categories. We do not sell your data. All third-party processors sign data-processing agreements that require them to keep your data confidential and use it only for the purposes we specify.

Your Rights on nila

You have the right to access, correct, and delete your personal data on nila. You can request a copy of all data we hold about you by contacting our support team through your nila account. We will provide this data within 30 days in a machine-readable format.

You can correct your name, phone number, or email address by logging into your nila account and editing your profile. If you need to update your KTP number or date of birth, contact our support team — we may require re-verification.

You can request deletion of your account and associated data by contacting our support team. We will delete your account within 30 days, except for transaction data which we retain for seven years to comply with Indonesian tax law. Once your account is deleted, you cannot recover it.

Data access request

Contact our support team to request a copy of all data we hold about you. We respond within 30 days with a machine-readable file.

Data correction

Edit your profile in your nila account to update your name, phone, or email. Contact support for KTP or date-of-birth changes.

Account deletion

Request account deletion through support. We delete your account within 30 days; transaction data is retained for seven years per Indonesian law.

Cookies and Tracking on nila

We use cookies to keep you logged into nila and to remember your preferences (such as language and notification settings). These are essential cookiesnila cannot function without them. We do not use tracking cookies or third-party analytics that follow you across other websites.

When you access nila on Android via our APK, we do not use cookies — we use encrypted session tokens instead. When you access nila on iOS via Safari or Chrome, your browser stores our session cookie locally on your device. You can clear cookies anytime in your browser settings; you will be logged out of nila and will need to log back in.

How We Protect Your Data on nila

We encrypt your data in transit (using HTTPS) and at rest (using AES-256 encryption). Your password is hashed using industry-standard algorithms — we never store passwords in plain text, and even nila staff cannot read your password. Your payment tokens are encrypted and stored separately from your account data.

We limit access to your data to nila staff who need it for their job (account support, fraud prevention, compliance). All staff sign confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

If we discover a data breach, we notify affected users within 72 hours and report it to Indonesian authorities as required by law. We do not guarantee that your data will never be breached — no online service can — but we undertake to protect it using industry-standard practices.

How Long We Keep Your Data on nila

We retain your account data (name, KTP, phone, email) for as long as your account is active, plus two years after you delete your account. We retain transaction data for seven years to comply with Indonesian tax and financial reporting law. We retain usage analytics (game play history, login patterns) for two years, then delete it.

If you request account deletion, we delete your account data within 30 days. We retain transaction data for seven years regardless of account status. If you have an outstanding withdrawal or dispute, we retain relevant data until the matter is resolved.

Data Location and Jurisdiction

Our servers may be located outside Indonesia, but your data is encrypted in transit and at rest. We comply with Indonesian data protection law and financial regulations. If Indonesian authorities request your data, we comply with legal process (court order or warrant). We do not disclose data to foreign governments without Indonesian legal authorization.

Our nila platform operates only in jurisdictions where local law permits. If you access nila from outside Indonesia, you are responsible for verifying that access complies with your local law. We do not knowingly serve users in jurisdictions where online gaming is prohibited.

Contact Us About Your Data on nila

If you have questions about our data practices, want to request access to your data, or want to report a privacy concern, contact our support team through your nila account. You can also reach us via email at the address listed in your account settings. We respond to all data requests within 30 days.

If you believe we have violated your privacy rights, you can file a complaint with the Indonesian Personal Data Protection Authority (Otoritas Jasa Keuangan) or pursue legal action under Indonesian law.

Updates to Our nila Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or Indonesian law. We will notify you of material changes by email or by posting a notice on nila. Your continued use of nila after we post changes means you accept the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Our commitment to your privacy is fundamental to how we operate nila. We collect only what we need, we encrypt it, and we do not share it beyond our compliance and payment teams. If you have questions about this policy or your data, contact our support team through your nila account. We are here to help.

For additional information about nila's terms of service, account policies, and responsible use guidelines, visit our Terms and Conditions page. For information about how we handle account disputes and withdrawals, see our About us page.